I. JOB PURPOSE

To ensure Coffee25 store staff are thoroughly trained in product knowledge, beverage preparation, service standards, and brand values. The Trainer plays a key role in maintaining consistency, enhancing customer experience, and supporting overall business performance.

II. MAIN RESPONSIBILITIES

1. Training & Coaching

• Design and update training materials for coffee products, brewing techniques, and customer service skills.
• Conduct onboarding programs and regular training sessions for new and existing staff.
• Provide on-the-job training (OJT) and evaluate barista skill levels at stores.
• Support the development of store managers and assistant managers through advanced training.

2. Quality Control & Assessment

• Perform regular in-store assessments of barista performance using standardized checklists.
• Ensure strict adherence to SOPs, recipes, and preparation standards.
• Identify errors or skill gaps and suggest improvements to training or processes.

3. Content & Program Development

• Work closely with the R&D and Marketing teams to develop training content for new product launches.
• Support the creation of instructional materials: videos, manuals, visual aids, counter guides.
• Stay updated on coffee trends and incorporate relevant techniques into the training program.

4. Operational Support

• Assist in training and setup for new store openings.
• Troubleshoot issues related to beverage quality or preparation at stores.
• Contribute to employee assessments and support internal promotion readiness.

III. JOB REQUIREMENTS

• Requirements Education College degree or higher, preferably in F&B or Hospitality fields
• Minimum 2 years of coffee experience and at least 1 year in a training or coaching role within F&B
• Skills Proficient in various coffee brewing methods (espresso, cold brew, etc.), knowledgeable in ingredients, machines, and bar operations
• Strong communication, clear instruction delivery, group training ability, customer service mindset
• Prefer candidates with experience in chain stores (coffee or bubble tea), willing to travel for short-term store openings